1. Introduction
Welcome to Metify ("Platform", "Service", "We", "Us", "Our"), operated by Yuvan Creations. We are committed to safeguarding your privacy and ensuring transparency regarding how your data is handled.
This Privacy Policy applies to all users, clients, businesses, and visitors accessing our website (https://metify.yuvancreations.in) and our Meta WhatsApp Cloud API SaaS application.
2. Information We Collect
We collect information directly from you when you register an account, interact with our services, or connect your WhatsApp Business Account.
3. How We Use Information
Your information is used strictly to deliver high-performance WhatsApp SaaS solutions, including:
- Providing core 3-Panel Live Inbox and WhatsApp Cloud API infrastructure.
- Processing subscriptions and generating automated invoices via Razorpay.
- Delivering vector-trained AI Agent resolutions and automated smart replies.
- Sending essential system notifications, campaign reports, and security updates.
- Detecting fraudulent activities, spam, and enforcing workspace limits.
4. WhatsApp Business API Data
Meta Platform ComplianceMetify acts solely as a technical service provider facilitating communication via Meta Cloud API v23.0.
- Data Ownership: All WhatsApp conversation records, customer contact lists, and media belong exclusively to the workspace account owner.
- No Sale of Data: We NEVER sell, lease, or monetize customer WhatsApp conversations or contact numbers.
- Purpose Limitation: Messages are processed dynamically solely to render the inbox experience, trigger AI workflows, and log delivery statuses.
5. AI Features & Automation
Metify incorporates GPT-4o vector AI capabilities for customer support automation:
Smart Reply Suggestions
Generates context-aware draft replies for human support agents.
Autonomous AI Agent
Resolves customer FAQs using vector-trained knowledge bases.
Lead & Intent Detection
Categorizes customer inquiries by buying intent automatically.
Automated Workflows
Triggers campaign broadcasts and status updates seamlessly.
6. Data Storage & Infrastructure
We leverage enterprise-grade cloud infrastructure powered by Google Cloud Platform / Firebase:
- Encryption in Transit & At Rest: All database data and API access tokens are encrypted using AES-256 and TLS 1.3 standards.
- Multi-Tenant Isolation: Workspaces are logically isolated ensuring strict data privacy between accounts.
- Backups: Automated daily backups with redundant disaster recovery systems.
7. Cookies & Tracking
We use essential cookies to maintain secure sessions, remember theme preferences (light/dark mode), and analyze platform performance. You may disable cookies in your browser settings, though certain interactive inbox capabilities may be limited.
8. Third Party Services
Metify integrates with industry-leading cloud partners:
9. User Rights & Data Control
As a Metify user, you possess full control over your business data:
Access & Export
Export contacts & message logs anytime in JSON/CSV format.
Data Correction
Update profile & billing information via dashboard settings.
Account Deletion
Request complete account erasure via Data Deletion page.
10. Data Retention
We retain workspace conversation data for the duration of your active subscription. Upon account closure, all data is purged within 30 days unless retention is required by Indian tax or regulatory laws.
11. Security Measures
We implement role-based access control (RBAC), multi-factor authentication, firewalls, and regular vulnerability scanning to prevent unauthorized data access.
12. Children's Privacy
Metify is a commercial B2B platform intended for business operations. We do not knowingly collect personal data from individuals under 18 years of age.
13. International Users
Our services are hosted on global cloud servers adhering to cross-border data transfer protocols in compliance with Meta Cloud API terms.
14. Policy Updates
We may revise this Privacy Policy periodically. Significant changes will be notified via email or a prominent banner in your workspace dashboard.
15. Contact Information
Questions or legal inquiries regarding this Privacy Policy?
Yuvan Creations
Product: Metify AI SaaS